Nu-Ela Incorporated is a disability and mental health support service built on lived experience. Warm, culturally respectful, and shaped entirely around you — your goals, your routine, your choices.
Nu-Ela Incorporated was built on a simple belief: the experiences that shaped you can become your greatest strength. We walk alongside people living with disability and mental ill-health — and the families and carers around them — offering practical, everyday support delivered with warmth and respect.
Person-centred means we start with you: what you want your week to look like, what independence means to you, and what feels comfortable in your own home.
Valued — your choices, culture and identity shape every decision.
Respected — dignity, privacy and consent in every interaction.
In control — support that fits your life, not our timetable.
Pick the support you need — or have a chat with us and we’ll work it out together.
Gentle, respectful help with showering, dressing, grooming, medication prompts and daily routines. Your privacy and preferences come first, every single time.
Getting out, staying connected and doing more of what you love — appointments, shopping, social groups, sport, study and community events, at your pace.
Practical help around the home — meals, cleaning, laundry, shopping and budgeting — plus skill-building that grows your independence week by week.
Nu-Ela was created by people who understand what it’s like to need support — and how much difference the right support worker makes.
Supporting self-managed and plan-managed participants.
We've been on the other side of the plan. You won't have to explain the hard parts twice.
Your goals set the agenda. Support is reviewed with you, not decided for you.
Your culture, language and community are part of your support — not an afterthought.
Every shift builds a little more confidence, capability and independence.
Good days and hard days. You're met the same way in both.
Based in Queanbeyan East — familiar faces who know the area and know you.
Can’t see your question? Call 0473 557 377 — a real person answers.
Give us a call on 0473 557 377 or send the form on this page. We’ll arrange a free, no-obligation chat — in your home, over the phone or somewhere you feel comfortable — to talk through what you need. If it feels like a good fit, we’ll match you with a support worker and agree on days, times and goals before anything begins.
Always. Person-centred support means your goals, routines, culture and preferences shape the plan — not the other way around. We write it with you, review it with you, and change it whenever your circumstances or priorities change.
Yes. We work with self-managed and plan-managed participants, and we’re happy to talk with your plan manager, support coordinator or family about how your funded supports can be used. Not sure what your plan covers? Bring it along and we’ll help you make sense of it.
We’re based on Thurralilly Street in Queanbeyan East and support people across Queanbeyan, Jerrabomberra and the wider Canberra region. If you’re just outside that area, call us anyway — we’ll let you know honestly whether we can help.
Absolutely, if that’s what you want. Many people like a family member or carer in the first conversation and in plan reviews. It’s your call who’s in the room and how much they’re involved.
Different people, different needs, the same welcome.
Call, email or send the form — whatever’s easiest. No pressure, no jargon, no obligation to continue.
Thurralilly Street, Queanbeyan East,
NSW 2620
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Prefer to talk? Call 0473 557 377.
